Facebook Launches Video Consultations Through Messenger
(Facebook Launches Online Consultation)
MENLO PARK, Calif. – Facebook announced a new feature today. Businesses can now offer live video consultations directly within Messenger. This tool aims to connect businesses with customers more personally.
The feature is available globally. Businesses using Facebook Pages can activate it. Customers can request a video call easily. They find the option on the business’s Facebook Page. A button labeled “Video Consultation” starts the process.
Scheduling happens instantly. The customer picks an available time slot. Both parties get a notification. They join the call at the scheduled time. No separate app download is needed. The video call happens inside the Messenger app.
This service targets service-based businesses. Examples include consultants, real estate agents, and tutors. Healthcare providers might also find it useful. It offers a direct alternative to in-person meetings.
Businesses control their availability. They set specific hours for consultations. Customers see only open slots. Payment details are handled before the call. Facebook supports secure transactions.
The company sees this as a natural extension. Messenger is already widely used for business chats. Adding video makes interactions richer. It helps businesses build stronger client relationships.
Setting up the feature is simple. Page admins find it in their Page settings. They enable it and define their consultation hours. Pricing information is added there too. The button then appears live on their Page.
Facebook believes this saves everyone time. Customers avoid travel. Businesses streamline appointment booking. The integrated system aims for convenience. Feedback from early testers has been positive.
(Facebook Launches Online Consultation)
This launch follows other business tools on Facebook. It fits the platform’s focus on connecting people and services. The goal is to make professional interactions smoother online. Businesses gain another way to reach clients digitally. Customers get more flexible service options.
